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Table Contents

Rates and Payment Methods
Insurance Information

Communication Policy
Cancellation Policy

Rates and Payment Methods

At Love Discovery Institute, we provide therapy and coaching services that offer a premium experience for emotional and cognitive wellness. Our team includes some of South Florida's leading experts in the field. Our services are thoughtfully designed to accommodate a range of financial situations, catering to mid-level to higher-end budgets, and even offering more opulent options.

Our practitioners' rates are determined by factors such as their level of expertise, training, qualifications, experience, certifications, and length of time in practice. Practitioners with advanced degrees and specialized certifications may have higher rates due to their extensive training. Rates currently range between $125 to $400 per hour. As a client, you may want to consider several factors when seeking therapy: the type of presenting concern, the severity of your concern, your prior experience with therapy, the specific therapist, and your budget

To ensure efficient scheduling, we require all clients to have a valid credit card on file.

First-Time Clients

For first-time clients, payment is required in advance at the time of booking your initial session. This policy streamlines the check-in process and guarantees an uninterrupted session.

Follow-Up Sessions

For follow-up sessions, charges are applied 24 hours before your scheduled appointment, in accordance with our 24-hour policy. Please keep your credit card information updated to avoid appointment cancellations.

Accepted Payment Methods: We accept all major credit cards, including VisaMasterCardAmerican Express, and Discover.  Payments are automatically charged 24 hours prior to the session through our EHR system. Our accounts receivable department reviews all payments.

Insurance Information

In-Network vs. Out-of-Network: Love Discovery Institute primarily offers specialized treatment options, and most of our top practitioners do not participate as In-Network providers for insurance plans. However, your insurance plan may still provide coverage for Out-of-Network practitioners, potentially including partial reimbursement for our services. To determine your coverage, please contact your insurance company for specific plan details.

Potential Coverage: Many PPO (Preferred Provider Organization) plans may sometimes cover a portion of the fees for Out-of-Network services, ranging from 30% to 80% of the insurance payer's allowable re-imbursement rate. . To facilitate possible reimbursement, we provide a Superbill after your therapy services. You can submit this Superbill directly to your insurance company for potential reimbursement. Please note: this option would only apply to our therapy services and not any coaching services.

For more information regarding insurance, please consider the pros and cons of insurance care.

Selected Practitioners In-Network: We also have selected practitioners who are currently In-Network with specific insurance carriers, including AetnaOscarUnitedAvmed, and Optiom. However, please be aware that working with In-Network insurance providers may involve certain restrictions affecting the practitioner's ability to work with you, such as session frequency or covered hours. Please note that our 24-hour cancellation policy and communication charges are paid out-of-pocket, even if you have insurance.

Communication Policy Rates 

Our communication policy outlines guidelines for email, text, and phone interactions between clients and our practitioners. This policy ensures that our practitioners can continue to provide the highest quality care to all clients, respecting your time, ensuring undivided practitioner's attention, and optimizing practitioner availability during your sessions.

Key Policy Points:

  • Email and Text Correspondence Fee Rate: The fee for email and text correspondence starts at $75 for the initial 10 minutes of practitioner time. If the communication extends beyond 10 minutes, it will be billed at the practitioner's full hourly rate, respecting their time dedicated to scheduled sessions.

  • Phone Calls Fee Rate: Phone call fees start with a minimum of 10 minutes. Any time exceeding this initial 10 minutes will be charged as a full session at the practitioner's hourly rate.

  • Client Requests for Letters or Documents: The same fee structure applies to requests for letters or documents.

Payments are automatically charged prior to service through our EHR system. Our accounts receivable department reviews all payments.

Cancellation Policy

We maintain a stringent cancellation policy to ensure the efficient operation of our schedule and the best possible service for all our clients. Clients who fail to provide at least 24 hours' notice of a cancellation or do not attend their scheduled appointment will be required to cover the full cost of the booked treatment. Our schedule is often tightly booked, and appointments are allocated to those who have made reservations. Consequently, turning away other callers or customers due to scheduling conflicts necessitates this strict policy.

Cancellation Procedure:

If you are an existing client and need to cancel or reschedule your appointment, please call or text us at 305-605-LOVE during our office administrative hours, which are Monday to Friday from 9 am to 5 pm. Alternatively, you can also access your client portal to cancel or reschedule at any time, even outside of regular business hours. We appreciate your cooperation in adhering to our cancellation policy, which allows us to optimize our care delivery to all clients.

Supportive Journey

We are committed to providing you with the highest possible care and appreciate your support in complying with these policies to ensure a seamless and effective supportive journey. For assistance, please call or text us at 305-605-LOVE during our office administrative hours, which are Monday to Friday from 9 am to 5 pm.

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